Value-added services
You can come to us for a wide variety of value-added services: from cleaning or steaming products to relabelling and converting clothing from folded to hanging or the other way round. We also take care of return processing and customer service.
Every question is considered individually. Together with you, we look for the solution that fits your products and your customers.
What we do
These are the services our customers ask for most. Is your question not on the list? We are happy to look at it with you.
Customer service
You can come to us for more than logistics. We can also take care of the first-line support for your customers. Questions about the shipment or return of an order then no longer come to you, so you can focus on your core business. Our team provides this support in Dutch, French, German, English, Italian and Spanish.
Customer experience is all about the details
The moment of unpacking is almost as important as the product itself. Customers appreciate a positive surprise when they unpack their order: a handwritten message, creative packaging or a small extra in the parcel.
Besides the packaging and the shipment, we can also personalise the product itself, for example by printing T-shirts with a unique message. You decide what it should look like, and we take care of it. We are happy to discuss the possibilities with you.
Return processing
Processing returns quickly matters to your customers, who are waiting for their refund, and to you, because returned products need to be back on sale as soon as possible. The quality of the processing plays an important role in that.
Return registered
Your customer registers the return in the returns portal, set up to your rules: label in the parcel or not, free or paid, which carriers and what information.
Checked by hand
On arrival, every return gets a manual quality check.
Cleaned and relabelled
Where needed, the product is cleaned and relabelled, so it can be sold again quickly.
Back in stock
The product goes back into stock. The refund is released automatically, or blocked when the return falls outside your terms.
Data in your systems
The return data flows into your ERP or webshop software and shows which products come back, from whom and why.
Frequently asked questions
The most common questions about personalisation and returns. Is your question not listed? Ask us directly.
From a card or flyer in every parcel to branded boxes, tissue paper and gift wrap: tell us what you have in mind and we set it up in your process.
Everything is possible! You decide whether customers pay and how much they pay to return products. This is part of the settings of the return portal, and they are fully customisable according to your preferences.
You will be informed in real time of the return requests coming in through the return platform. You can also follow the further steps of the return process in the return portal. The status of the return requests will be automatically updated in the portal.
From experience, we know that the number of returns decreases when the customer has to request a return themselves rather than having a label included with the order. But the choice is, of course, yours: we can include labels for returns or work through return requests via the portal.
