Boundless Value-Added Services
Boundless Value-Added Services
You can come to us for a wide variety of Value-Added Services: from cleaning or steaming products, to re-labeling (with different currencies, for example) and converting clothing from lying or folded to hanging (or vice versa). But it goes much further: think also of return processing, customer service or far-reaching personalization of your products or packaging.
Each question is considered individually; there is no fixed set of options. Together with you, we analyze the question and look for the most appropriate solution. You can count on us to think and act out-of-the-box.
A return process to say hello to
Retourproces op uw maat en wensen
We use a returns platform, which can be set up completely according to your wishes: label included with shipment (or not), free or paid returns, through which parcel companies can be returned, you choose what information buyers must provide for a return to happen, etc. We carry out the agreed upon process to perfection. All information is accurately tracked in the returns portal. And best of all: the data from the returns portal can be imported into your ERP or webshop software.
As icing on the cake, various automations are also possible, such as immediate refunds if a return meets expectations or blocking a refund if the return has not gone according to the terms (e.g. return period has expired).
Snelle retourafhandeling
Het efficiënt afhandelen van retourzendingen is van essentieel belang voor zowel uw klanten (zodat een terugbetaling snel kan volgen) als voor u als handelaar (om geretourneerde producten snel opnieuw te kunnen verkopen). Daarbij speelt de kwaliteit van de verwerking een belangrijke rol: wij voorzien een handmatige kwaliteitscontrole, schoonmaakservice waar nodig en het opnieuw labelen van producten zodat deze zo snel mogelijk opnieuw verkocht kunnen worden.
Toekomstige retours beperken
Retourgegevens bevatten waardevolle informatie. Ze bieden inzicht bij welke klanten welke producten worden teruggestuurd en bezorgen u een overzicht van de redenen voor deze retourzendingen. Samen met u kunnen we deze informatie gebruiken om toekomstige retours te voorkomen en het percentage van terugzendingen te verlagen.
Excellent Customer Service
You can come to us not only for your logistics support. We can also take care of the first-line support for your customers. That way, the most frequently asked questions related to the shipment or return of purchased products will no longer come to you and you can concentrate on your core tasks. Widem can also provide this support in the multiple languages: Dutch, French, German, English, Italian and Spanish.
You can also leave your administration, or part of it, to us. We have the right expertise for this and do it with the utmost care. We do more than the extra mile.
Excellent Customer Service
You can come to us not only for your logistics support. We can also take care of the first-line support for your customers. That way, the most frequently asked questions related to the shipment or return of purchased products will no longer come to you and you can concentrate on your core tasks. Widem can also provide this support in the multiple languages: Dutch, French, German, English, Italian and Spanish.
You can also leave your administration, or part of it, to us. We have the right expertise for this and do it with the utmost care. We do more than the extra mile.
Frequently asked questions
We go far, very far. Let us know what you were thinking of and we will do everything we can to make it happen.
Everything is possible! You decide whether customers pay and how much they pay to return products. This is part of the settings of the return portal, and they are fully customisable according to your preferences.
You will be informed in real-time of the return requests coming in through the return platform. You can also follow the further steps of the return process in the return portal. The status of the return requests will be automatically updated in the portal.
From experience, we know that the number of returns decreases when the customer has to request a return themselves rather than having a label included with the order. But the choice is, of course, yours: we can include labels for returns or work through return requests via the portal.
Frequently asked questions
We go far, very far. Let us know what you were thinking of and we will do everything we can to make it happen.
Everything is possible! You decide whether customers pay and how much they pay to return products. This is part of the settings of the return portal, and they are fully customisable according to your preferences.
You will be informed in real-time of the return requests coming in through the return platform. You can also follow the further steps of the return process in the return portal. The status of the return requests will be automatically updated in the portal.
From experience, we know that the number of returns decreases when the customer has to request a return themselves rather than having a label included with the order. But the choice is, of course, yours: we can include labels for returns or work through return requests via the portal.
