Privacy Policy

Contact information of the responsible person
For questions and comments about privacy within Widem Logistics, you can send an email to:

Personal data that Widem Logistics processes
Personal data is any data about an identified or identifiable natural person. Examples include name, address, phone number, and date of birth. Widem Logistics processes your personal data for the performance of our transport and/or logistics services or because you provide it to us yourself. We usually receive personal data to perform transport or logistics services for a customer. When you use our services, we handle your personal data carefully and only use it for the purpose for which it was collected. Below is an overview of the personal data that Widem Logistics may process in order to provide its services:

  • Shipment information (such as name, physical address, email address, and phone number, receipts, and shipment number).
  • Information from persons and business contacts (such as name, company name, physical address, email address, phone number, or fax number).
  • Account information (including IP address) to access parts of the Widem Logistics website.
  • Name, company name, phone number, email address when contacting via the contact form.
  • Data for shipments where authorities of the country of transit or destination conduct customs and tax and security checks. This is legally required and includes: (name and address of sender and recipient, description of goods, quantity, weight, and value of the shipment).

Purposes for which Widem Logistics processes personal data
Widem Logistics collects and processes personal data, mainly obtained from customers, for the provision of logistics and transport services and the optimization of its operations. The personal data is used for logistics and transport services such as:

  • Collecting, delivering, and tracking shipments.
  • Providing products and services requested by customers (such as logistics services, supply chain management, multimodal transport, and customs clearance).
  • Providing customer service and responding to and communicating with you about your requests, questions, and comments.
  • Creating and managing your Widem Logistics account.
  • Processing and collecting payments.
  • Handling claims related to our services.
  • Performing, evaluating, and improving our services and activities (including developing new services, managing our communications, and determining the effectiveness of our sales, marketing, and advertising campaigns).

Sharing personal data with third parties
Widem Logistics does not sell your data to third parties and only provides it if necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Widem Logistics remains responsible for these processes.

Cookies or similar techniques that we use
Widem Logistics uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Widem Logistics uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website function properly and to optimize it. Additionally, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. On your first visit to our website, we informed you about these cookies and asked for your permission to place them. You can opt-out of cookies by setting your internet browser to no longer store cookies. In addition, you can also delete all information previously stored via your browser settings. For an explanation, see: Cookie Policy (EN).

Viewing, adjusting, or deleting data
You have the right to view, correct, or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Widem Logistics, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization mentioned. You can submit a request for access, correction, deletion, data transfer of your personal data, or request to withdraw your consent or object to the processing of your personal data to To ensure that the request for access was made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

How we secure personal data
Widem Logistics takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via