Reverse logistics2024-10-28T15:39:30+01:00

Efficient & qualitative

reverse logistics

 

Efficient & qualitative reverse logistics

Of course, like you, we want to avoid returning goods as much as possible. But if it does happen, it is very important that these returns are processed efficiently, correctly and quickly. After all, a high-quality reverse logistics process contributes as much to customer satisfaction as an error-free delivery process.

Fast reverse logistics

The efficient handling of returns is essential both for your customers (so that a refund can follow quickly) and for you as a retailer (so that returned products can be resold quickly).

Here, the quality of processing plays a crucial role: we provide manual quality control, cleaning service where necessary, re-labelling of products or recycling of both products and packaging.

Reverse logistics - fulfilment - in warehouse

Fast reverse logistics

The efficient handling of returns is essential both for your customers (so that a refund can follow quickly) and for you as a retailer (so that returned products can be resold quickly).

Here, the quality of processing plays a crucial role: we provide manual quality control, cleaning service where necessary, re-labelling of products or recycling of both products and packaging.

Reverse logistics - fulfilment - in warehouse

Personalised reverse logistics

Do you know what your returns process and associated terms and conditions should look like? You choose whether to include a label with the shipment or to notify returns, through which parcel companies returns can be made, whether returns are free of charge, etc. We carry out the agreed process to perfection.

Moreover, everything is accurately tracked in the reverse logistics portal, which we can set up completely according to your wishes and branding. And best of all: all data from the returns portal are imported into your ERP or web shop software via our WMS.

As icing on the cake, various automations are also possible, such as immediate refunds if a return meets all conditions or blocking a return if it was not requested correctly (e.g. return period has expired).

Personalised reverse logistics

Do you know what your returns process and associated terms and conditions should look like? You choose whether to include a label with the shipment or to notify returns, through which parcel companies returns can be made, whether returns are free of charge, etc. We carry out the agreed process to perfection.

Moreover, everything is accurately tracked in the reverse logistics portal, which we can set up completely according to your wishes and branding. And best of all: all data from the returns portal are imported into your ERP or web shop software via our WMS.

As icing on the cake, various automations are also possible, such as immediate refunds if a return meets all conditions or blocking a return if it was not requested correctly (e.g. return period has expired).

Avoid future returns

Return data contain valuable information. They provide insight into which customers return which products and provide you with an overview of the reasons for these returns. Together with you, we can use this information to prevent future returns and reduce the rate of returns.

Packing and personalisation - fulfilment

Avoid future returns

Return data contain valuable information. They provide insight into which customers return which products and provide you with an overview of the reasons for these returns. Together with you, we can use this information to prevent future returns and reduce the rate of returns.

Packing and personalisation - fulfilment

Frequently asked questions

Can we ask customers to pay (partially) for returning products?2024-05-07T12:28:47+02:00

Everything is possible! You decide whether customers pay and how much they pay to return products. This is part of the settings of the return portal, and they are fully customisable according to your preferences.

Will we be promptly notified of a return request?2024-05-06T09:46:00+02:00

You will be informed in real-time of the return requests coming in through the return platform. You can also follow the further steps of the return process in the return portal. The status of the return requests will be automatically updated in the portal.

Won’t there be more returns if the application process is so easy?2024-05-06T09:45:06+02:00

From experience, we know that the number of returns decreases when the customer has to request a return themselves rather than having a label included with the order. But the choice is, of course, yours: we can include labels for returns or work through return requests via the portal.

Frequently asked questions

Can we ask customers to pay (partially) for returning products?2024-05-07T12:28:47+02:00

Everything is possible! You decide whether customers pay and how much they pay to return products. This is part of the settings of the return portal, and they are fully customisable according to your preferences.

Will we be promptly notified of a return request?2024-05-06T09:46:00+02:00

You will be informed in real-time of the return requests coming in through the return platform. You can also follow the further steps of the return process in the return portal. The status of the return requests will be automatically updated in the portal.

Won’t there be more returns if the application process is so easy?2024-05-06T09:45:06+02:00

From experience, we know that the number of returns decreases when the customer has to request a return themselves rather than having a label included with the order. But the choice is, of course, yours: we can include labels for returns or work through return requests via the portal.

Challenging reverse logistics

Are you confident that your return process is optimally efficient and of high quality? Or just the opposite? Regardless, we are willing to thoroughly examine the process for you and propose our most suitable solution.

Request information

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This field is for validation purposes and should be left unchanged.

Challenging reverse logistics

Are you confident that your return process is optimally efficient and of high quality? Or just the opposite? Regardless, we are willing to thoroughly examine the process for you and propose our most suitable solution.

Request information

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
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